Are legacy processes killing your productivity?

A case study commissioned by FUJIFILM Business Innovation Australia has found that 72% of customers reporting problems while completing a transaction in the last 12 months was due to paper and manual processing errors. This is proven to damage reputation, in fact, 56% of people feel that companies who require them to complete paper forms are outdated — with almost a third of all customers seeing paper as an inconvenience.

Automation can help to streamline menial tasks and ultimately boost productivity and a business’ bottom line.

Improve productivity with workflow automation

Developing a workflow automation strategy is about more than simply translating your paper to digital, it means enabling a 360-degree view of document transactions. With complete visibility, businesses can be more efficient and make better decisions both for their staff and customers.

By digitising and automating predominantly paper-based processes like contract lifecycle management, digital approval and signature solutions businesses can improve the speed, efficiency, visibility and compliance of document management across the organisation.

Some other benefits include:

• Compliance
  Many industries such as insurance, accounting and legal to name a few require document proof for compliance reasons. Without the ability to digitally track the age of a document, it’s extremely difficult to ensure compliance — such as when it’s necessary to destroy such a document after its regulatory timeframe is up.
  Compliance can be challenging when paper-based management methods are used. It’s an area where digital management methods have  a major advantage – allowing checks to be integrated into daily workflows.
• Security
  As more parts of a business goes digital, more communication takes place outside the current remit of security best practices. Physical documents can be intercepted, viewed, duplicated or altered by a third party which poses significant security risks.
• Space
  Favouring more flexible, remote staff working arrangements, many companies are looking to reduce their office footprint. Storage of papers documents can take up significant, otherwise unrequired space.
• Disaster Recovery
  Without the ability to back-up paper records or store them digitally, documents in storage are vulnerable to unforeseen damage — such as from a fire, flood, mould — where their loss would be permanent.
• Access & Retrieval
  Traditional filing systems are costly and inaccessible – more so when using off-site services or for employees requiring access when working from home. Without a searchable, digital index, maintaining filing systems and finding a specific piece of information from a record — sometimes from decades ago — is incredibly time-consuming.