In my role at SOS I have the pleasure of working with small to medium businesses right around Australia. In speaking with these business owners I see first-hand the common issues they face. Everything from resourcing to increasing business costs is enough to make even the most ardent small business owner lose sleep at night.
It’s a trend that is experienced nationally. According to a recent Huffington Post report, Australian small business owners are working up to 80 hours a week and are losing sleep over issues surrounding cash flow and not having enough time.
More alarmingly, the Scottish Pacific SME Growth Index survey of 1200 SME owners from across Australia also showed that one in four SME owners predicted revenue to decline through to the end of 2016.
The fact that so many small business owners are putting in more hours for less profits is a concerning trend. That’s why we want to make it just a little bit easier and offer a more personalised customer service experience for our SME customers.
Solution Assist Is Here
Fuji Xerox has launched its Solution Assist service to the small business sector. Solution Assist specialises in support for the DocuMate Scanner Series and gives small business owners access to remote or onsite support that will help you with your Fuji Xerox DocuMate scanner.
How Can Solution Assist Help Your Small Business?
It probably comes as no surprise that the office issues Australians find most frustrating tend to be IT related. According to a recent Fuji Xerox survey, the most common office frustrations were software problems 33.5%, followed by messy workspaces 29% and then hardware problems 27.3%.
When you need help to maximise your Fuji Xerox product or software, you can make a reservation with our team at Solution Assist. We are here to help either through Solution eAssist or our onsite team support. We can get you and your business up and running quickly.
Just ask our trained team to provide you with support and guidance to ensure you find a scanning solution which best suits your business environment and needs as you grow in the future. Simply visit our Solution Assist page to make a booking
Training and Support
Making sure your staff are trained and equipped with the skills they need to use your office devices effectively is crucial to small business productivity.
We can support you and your staff by building a training package tailored to your business needs. Training is delivered by our specialist Support Engineers and can be available in 2 Hour or Full Day options depending on your needs.
Not Sure If You Need A Scanner?
That’s ok. Before you even purchase we can walk you through the DocuMate scanning range so you can learn how it can benefit you. We will review your specific business needs and design a custom solution that meets the demands of your business. We can even show you, through a Proof-of-Concept using your own documents, how automatic data capture can extract business and time-critical management data on a daily basis.
Installation and training of your DocuMate scanner is included in Solution Assist. Our team will guide you through the process of hardware setup, software installation and training so you can get back to work and make the most of your DocuMate scanner straight away.