It may surprise you to learn that printers were among the first IoT-enabled components of business.
Today the average Lexmark printer is equipped with more than 120 sensors dedicated to collecting data. This data is gathered from the millions of Lexmark devices under management worldwide and stored in the Lexmark IoT Hub—a single, globally managed print services platform that feeds intelligence to Lexmark’s R&D and customer support and service functions, helping us build better products and solutions, and together with our channel partners better serve our customers.
The latest IDC MarketScape for Worldwide Contractual Print and Document Services cites Lexmark’s “investments in key technology areas such as analytics, IoT, and big data systems” as a differentiator that “drives customer value across all key metrics: service implementation, delivery, support, pricing models, and infrastructure.”
The integration of IoT within Lexmark Devices enables our channel partners to deliver superior end customer service and support across our partner Cloud Fleet Management (CFM) platform and Partner MPS programs.